Warranty
Congratulations on purchasing your new mattress
We wish you many years of comfort and luxurious sleep.
All our mattresses are manufactured in the U.S.A.
We take pride in our commitment to product quality and a customer focused approach which is reflected in every mattress that carries the Nanobionic name.
What is covered in a Nanobionic’s 10-Year Limited Warranty:
What it means- Your new mattress is covered by a 10-Year Limited Warranty from the date of your purchase as detailed below. The Limited Warranty expires 10 years from the original date of purchase of your mattress.
Defects covered under the Limited Warranty:
Deterioration in the mattress materials causing the mattress to have a visible indentation greater than 1.5 inches that is not a result of sagging caused by an improper foundation or platform.
A split or crack in the foam materials that occurs despite normal use and proper care of the mattress.
A defective zipper assembly if your mattress has a zippered cover.
Tearing or splitting of the outer fabric that occurs despite normal usage and proper care.
Issues not covered under the 10-Year Limited Warranty:
Comfort or personal preference.
Visible indentation less than 1.5 inches. Some settling of mattress materials will occur over time as the mattress conforms to your body and should be considered normal.
Physical abuse or damage to the structure and/or cover material including but not limited to cuts, tears, burns, stains, or liquid damage caused by such abuse. Note, folding the mattress other than for use on an adjustable base is considered abuse.
Mold or Mildew. Placing your mattress directly on a carpeted surface or in a damp environment may cause mold or mildew in the mattress.
Slight tailoring imperfections such as rounded corners, or the mattress seam not being completely straight due to the handcrafted nature of this product.
Improper cleaning of the mattress. The mattress should be spot cleaned only, using a mild detergent.
Insect infestation of any kind.
Softening of the foam materials used in the mattress:
• Foam naturally softens over time. A normal increase in the softness of the foam, which does not affect the pressure relieving qualities of the mattress, is not covered under this Limited Warranty. There may be instances where the foam softens more than would be considered normal, but there is no visible sag. Greater than normal softening would be considered a manufacturing defect. If you suspect such a situation has occurred, please contact us, and we will work with you to determine whether your problem would be considered a manufacturing defect.
Who is covered by a Nanobionic 10-Year Limited Warranty?
The original owner/purchaser- All Nanobionic warranties are valid only for the original owner of the mattress. The Limited Warranty period starts from the date of sale to the original owner. All warranties are valid only for the period of time the Mattress is owned by the original purchaser of the mattress. The Limited Warranty is non-transferrable.
How does the Nanobionic 10-Year Limited Warranty work?
If you suspect your mattress has a defect covered under this Limited Warranty, please contact us at info@nanobionic.com. You will be asked to provide a copy of your proof of purchase, a copy of your law tag (do not remove it from your mattress) along with photographs of the mattress, to help us determine the nature of the problem. If a manufacturing defect exists, as covered under this Limited Warranty, Nanobionic reserves the right to repair or replace the mattress or send a replacement cover. If a replacement mattress is sent, Nanobionic will pay the freight for the replacement. Purchaser will be responsible for properly disposing of any defective mattress. Note – If the original model is no longer manufactured, Nanobionic may substitute a mattress of equal or higher quality at their discretion. 10-year warranty starts from original purchase. Replacement mattresses are not warrantied.
Nanobionic 10-Year Limited Warranty Customer Responsibility:
The mattress is designed to be placed on a flat, solid surface that is structurally capable of supporting the weight of the mattress and users. Examples of acceptable surfaces include: 1) A mattress foundation in good condition, 2) A platform bed with slats no greater than 3 inches apart. Additionally, if the foundation or platform bed is placed on a frame or other support surface, that too should be structurally capable of supporting the mattress and user. Queen and King foundations need to be supported in the center as well as along the edges. Failure to properly support the mattress will invalidate the Limited Warranty.
The mattress must be unboxed and opened within 60 day of receipt, or the Limited Warranty will be invalidated
Your mattress is designed to be used with the original cover. If the cover is removed, the mattress must not be used until the mattress is re-covered and re-zipped to its’ original state. Using the mattress without a cover will invalidate the Limited Warranty.
Your mattress may have a zippered cover. If so, it is NOT meant to be removed and or washed. DO NOT PUT THIS COVER IN A DRYER.
Legal Stuff
THE FOREGOING LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NANOBIONIC’S OBLIGATION UNDER THIS WARRANTY IS STRICTLY AND EXCLUSIVELY LIMITED TO THE REPAIR OR REPLACEMENT OF THE MATTRESS OR COMPONENT PARTS AS DESCRIBED HEREIN AND NANOBIONIC DOES NOT ASSUME OR AUTHORIZE ANYONE TO ASSUME FOR IT ANY OTHER OBLIGATION. NANOBIONIC ASSUMES NO RESPONSIBILITY, AND SHALL NOT BE LIABLE TO ANY PARTY, FOR INCIDENTAL, CONSEQUENTIAL, PUNATIVE OR OTHER DAMAGES INCLUDING, BUT NOT LIMITED TO LOSS OR DAMAGE TO PROPERTY, LOSS OF PROFITS OR REVENUE, LOSS OF TIME, OR INCONVENIENCE. NANOBIONIC DOES NOT WARRANT THAT THIS PRODUCT IS SUITABLE FOR ANY PERSON’S MEDICAL CONDITION. THIS LIMITED WARRANTY REPRESENTS THE ENTIRE AGREEMENT BETWEEN NANOBIONIC AND THE PURCHASER WITH RESPECT TO JEFFCO FIBRES, INC.’S WARRANTY OBLIGATIONS AND SUPERSEDES ALL PRIOR OR CONTEMPORANEOUS ORAL OR WRITTEN COMMUNICATIONS, REPRESENTATIONS, UNDERSTANDS, OR AGREEMENTS RELATING TO THIS SUBJECT.
Some States do not allow limitations on how long an implied warranty lasts, so this limitation may not apply. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary state to state. Nanobionic does not authorize any person to create for it any other obligation or ability in connection with this warranty.